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Getting Your Message Heard
Good Problem Solving and People Skills



Intro

Part A
Listening


Part B
Body Language


Part C
Verbal Communication


Part D
Problem Solving


Effective Words

Communicating With Parents

Electronic Communication
Effective Words Working for You
Applying the Positive Spin

The Don'ts The Do's
You're always complaining. What do you want? What can we do to make you feel comfortable?
That can't work. Let's give it a try.
That could work, but... That's good. Lets examine that idea further.
What's wrong with the way I'm doing it? I'm glad you brought your concerns to my attention.
Here we go again! If we work together I think we can resolve this.
The old way works. I don't want to make more work for myself. That is an exciting idea. We've never done it that way. You would be great at that!
You never are on time! I don't think you have any regard for me. I have a life too! Your daughter is often picked up late. I really need your support in this. Can I put you in touch with the other moms so you can carpool?
Here are the permission slips. Last time I had to chase people down for them. Please get them to me on time! Here are the permission slips. I know I can count on you to return them on time.
I'm totally overwhelmed. I can't deal with one more thing right now! This is a bad time but that sounds interesting. Can you e-mail me and I'll get back to you about it? Thanks!
I don't know why I try. No one ever participates. I know we can pull this project off and all have a great time doing it.
Our parents don't care about the troop. They never help. I'm just a babysitting service to them. Getting paperwork out of them is like pulling teeth. You don't know our parents. They're the worst. We have a great group of parents.

Our parents are so supportive. I always have helpers when I need them.

I have a wonderful group of parents. They have a lot to offer the troop.
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Girl Scouts of Rolling Hills Council
1171 Route 28
North Branch, New Jersey 08876
Phone: 908-725-1226 Fax: 908-725-4933
E-mail: rollinghills@girlscouts-rh.org


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